FAQ

How do I create an account?

Simply click the "Sign Up" button and follow the instructions.

How do I close my account?

If you wish to close your account, please contact our customer support team, who will be happy to help you with this.

How can I change my email address?

Please contact our customer support team via live chat or email, who will be happy to help you.

How do I change my password?

Simply click "Login" and then "Forgot your password?" and follow the instructions.

Who can create an account?

Please note, you can only create an account in your own name. It is not allowed to open accounts for someone else or work as an agent. Anyone who is more than 18 years of age and not resident of these countries: United Kingdom, USA and Greece.

Why am I not able to create an account?

Make sure you have filled in all the fields in the registration process correctly and that there are no errors. Please also note, that you are not allowed to have more than 1 account per person/IP/address or household.

If you already have an account, but can't remember the password, then simply click Login > Forgot your password? and follow the instructions.

You could also try to use another web browser, that can sometimes be the issue.

If none of the above helps, you are more than welcome to contact our customer support team via live chat or email and we will be glad to help you.

How do I change my account details?

Simply click on your avatar in the left menu to access your account. Then update your account details under "Profile" section.

I just created an account, but I can't login?

Double check your email adress and account details.

If you are unsure of your password, please click Login > Forgot your password? and follow the instructions.

If you have tried to login several times using wrong details, it could be your account has now been temporarily locked for security reasons.

Please contact our customer support team, who will be happy to assist.

I can't login, what's wrong?

Firstly, double check that you are using the right email address and account details to login.

If you are unsure of your password, please click Login > Forgot your password? and follow the instructions.

If you have tried to login several times using wrong details, it could be your account has now been temporarily locked for security reasons.

Please contact our customer support team, who will be happy to assist.

How can I verify my account?

As soon as you have created your account, it’s always a good idea to complete verification. This is done by going to your account setting, then document section, where you simply follow the instructions and upload the documents required. Once uploaded, your documents will be reviewed by our team, once your documents have been verified you will be notified.

Verifying your account early on will help you avoid this step once you would like to withdraw funds and ensure a smoother experience.

If you have any questions at all, please contact our customer support team via live chat or email. In order to be able to verify your account, you will need to upload the following documents:

A proof of identity which can be one of the following:

• National ID

• Passport

• Driver Licence

In order for your address to be verified, please provide us with a photograph of the whole page of a proof of address, issued in your name, within the last 3 months. The accepted documents are bank/ card statements with your latest transactions and utility bills such as electricity, water, landline, gas, heat, mobile phone bills. We do not accept letters, receipts, notes, mortgages, loans, statements of fees, insurances, prescriptions, tv licenses, payslips or vehicle titles as proof of your address.

A proof of funds, depending the method you deposited:

In order for your card to be verified, the following documents are accepted:

• Photograph of your card. Please note that the first 6 and the last 4 digits should be visible, as well as, the cardholder's name and the expiry date. In order for your e-Wallet to be verified, the following documents are accepted:

• Screenshot of your e-Wallet account with all the account details visible. In order for your IBAN to be verified, the following documents are accepted:

• Bank Statement or an official bank document that clearly states the IBAN and the accountholder's name. Please note that the documents we accept are specific, and should be in PDF form or photographs of a physical copy. We cannot accept mobile screenshots, cropped or scanned files.

All the documents must be uploaded to your gaming account and must be in jpeg, png or pdf format. Each file that you upload shall not exceed 3MB in size.

To upload your documents please click on your Icon -> My profile - > Documents tab -> Select the type of the document -> Choose file -> Verify.

We thank you in advance for your cooperation and look forward to hearing from you.

Why do I need to verify my account?

The verification procedures are there to protect from fraud, money laundering and identity theft.

Any serious casino licensed with the relevant Authorities, must comply with these regulations, which are standard across the industry.

All documents you send to us are stored in a safe environment and are only accessible by authorised personnel.

Your documents and information will never be shared with a third party.

Can I change the currency of my account?

No, once you have set the currency of your account, its not possible to change it.

How do I re-open my account?

Where You have closed Your Account, we may in certain circumstances be able to re-open Your Account with the same account details as before if You request us to do so. In such circumstances, while Your Account will have the same account details as before, it will be subject to the Terms of Use which are in force at the date of any such re-opening and any prior entitlements (including, but without limitation, to bonuses or contingent winnings) will no longer be valid.

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21bets is held and operated by Famagousta B.V., a company registered in Curacao with the Commercial Register of Curacao No. 152449 and having its registered address at Schout Bij Nacht Doormanweg 40, Curaçao. Famagousta B.V. is licensed under the License No. 8048/JAZ issued to Antillephone NV., Authorised and Regulated by the Government of Curacao. Payment processor is Fodenmacko Trading Limited Co (reg. nr. HE309248) a company having its registered address at Lefkonos 22, 2nd floor, Strovolos 2064, Nicosia, Cyprus. Under 18s are strictly forbidden from gambling on this website. Underage gambling is an offence. Gambling can be addictive, please play responsibly
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